Returns & Exchanges

At SKIN1004, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for products in their original, unopened condition. If your skin needs a different solution, our team is here to help you find the perfect match or process your refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Place the unused items back into their original packaging to ensure the products are protected from damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.