Frequently Asked Questions
Everything you need to know about your journey to healthy, glowing skin.
Are SKIN1004 products suitable for sensitive skin?
Yes, our products are formulated with high-quality Centella Asiatica extract from Madagascar, specifically designed to soothe and protect even the most sensitive skin types.
Where do you ship from and how long does it take?
We ship directly from our fulfillment centers. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Is SKIN1004 a cruelty-free brand?
Absolutely. We are committed to ethical beauty practices and do not test any of our products or ingredients on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return request.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products vegan?
The majority of our product lines, including the Madagascar Centella line, are 100% vegan. Please check the specific product description for a full ingredient list.